Your Personal Wellbeing Journey


Frequently asked questions


When does Empower start and finish?

Each club will have their own Empower schedule, with different start dates. The program runs for six consecutive weeks, with the live workshop days varying at each club.

How do i join empower and how much does it cost?

If you are a current member, you can purchase the Empower program at your local Fernwood club for $399. Your 6-week Empower package includes a live weekly workshop, a Your Empower journal and an online program including meditations, yoga postures and a recipe eBook.

If I decide to purchase a Flexi membership, will it expire at the end of the program?

If you're setting up a Flexi membership in club to accompany your Empower program, you can request your end date to finish when the program ends. If you do decide to join as a Flexi member for the duration of the program, there is a fee to join the club; however, you won't have to pay a cancellation fee if you decide to cancel the membership after the program is complete. Two weeks' notice must be given to cancel Flexi membership.

What do I do if I forget my password?

If you forget your password for the online component of Empower, simply click 'forgot password' and follow the prompts on the login page.

What can I expect from Empower?

When you purchase an Empower program you can expect:

  • Weekly live workshop at a Fernwood club, led by a qualified and experienced Wellness coach.
  • Beautiful, hard cover Your Empower journal and workbook to track your weekly progress and complete your Own Time tasks.
  • Educational videos each week, covering the weekly topic.
  • A weekly meditation and introductory yoga postures, to assist in stress management and relaxation.
  • Recipe eBook containing Mediterranean-inspired recipes for physical and mental health.

How many times per week do I need to meditate?

Meditation is an important part of the program. However, it is entirely up to you how often you engage in meditative practices.

Do I need to have done yoga before to do the postures?

No, the yoga postures have been selected with a beginner in mind. It is optional to engage in these, however we encourage you to give them a go to feel the benefits.

Do I have to be a member of a fernwood gym to join empower?

No, you do not need to be a current member of a Fernwood gym to do Empower - anyone is welcome. However, Empower is not an exclusively online program and you do need to attend a Fernwood club for your live weekly workshop.

Do I need to do the Own Time activities in my journal?

Yes, to get the full benefits of the Empower program, it is a requirement you complete the Own Time activities. If you have any issues with any of the activities, speak to your Coach in club.

Do I need to use the Recipe eBook?

The recipe eBook is additional content to compliment the Empower program. Whilst working on your mental wellbeing, we also encourage you to take care of your physical health.

What happens if I can’t make a live workshop, can I make it up?

Unfortunately, if you miss a live workshop, you won't be able to make up the session. You will need to work with your Empower Coach to fill you in on what you miss. All content is also introduced in the online program, and in the journal.

Can I get a refund for Empower?

We do not offer refunds for a change of mind. If, however, there are extenuating circumstances or medical reasons that prevent you from undertaking the program, we will consider a one-off cancellation. Please contact us in writing regarding this by submitting a request in the Fernwood Helpdesk. We assess each cancellation and refund on a case by case basis. If a cancellation is granted, you will no longer have access to the online program.

Your inability to continue participation in the program should be noted in writing and forwarded to your home club. On confirmation of your cancellation, your home club will endeavour to cease further payments for this program immediately. If you have paid for your program in full, please note that this fee is not refundable.

How do I get a copy of my tax invoice for the Empower program?

Tax invoices are available at the time of purchase in your home club, however, if you missed the chance contact your club and they can organise one for you.

How can I access the Empower online content?

You can access the content anywhere there is internet access, on any device – so you can log in to your program when you’re on the go! To log in, please visit here.

The Empower website is a fully responsive site that delivers all content to participants on any device. From desktop, to tablet, to smart phone of any size or any make, you’ll be able to easily navigate and experience your program wherever you are. Simply save our URL to your home screen and you’re good to go!

Will this program be suitable for me if I have a mental health concern?

This program has been designed in conjunction with the School of Psychology at Deakin University, and contains information beneficial for improving overall mental wellbeing. However, if you have a medical concern, please seek professional help.